Personal orders are sent via Canada Post, which include a tracking number and up to $100 coverage. Additional insurance coverage can be purchased at your request for larger orders. Flat shipping for parcels are $18.
Wholesale orders are sent via Canada Post, UPS or FedEx (within Canada, only). If you're local to my studio in Eastern Ontario, we can arrange to do an in-person delivery to save on delivery costs.
Please contact me if you wish to ship to US or International. I'll provide you with your best shipping options and tracking before checkout. Be aware that some locations may incur a pickup charge. We are not responsible for these additional fees.
I do my best to reduce, reuse and upcycle a lot of my packaging in order to do my part for sustainability. Above all, I make sure your goods arrive safe and sound.
In the event you receive something damaged, please contact me with pictures within 48 hrs and we'll help figure it out with the delivery agency.
RETURN & EXCHANGE POLICY
I accept order cancellations within 24 hours.
In-person returns or exchanges on unused goods are accepted within 3 days of purchase.
If you have a problem with your order that was delivered via parcel, please contact me within 3 days of delivery and we will find a happy solution.
PRIVACY & PAYMENT
Your privacy online is very important to me.
I will use the email you provide at checkout to contact you in regards to your order only.
I will contact you in regards to sales, special events and product release if you sign up to my mailing list only.
For in-person sales or wholesale deliveries, I also accept cash, cheque and e-tranfers.